Bad customer service is when a customer is not satisfied with services or goods. The customer does not feel fairly listened to or his concerns have been trivialized by the company.
Characteristics of a bad approach to the customer
Low communication skills, impatience and rudeness are the foundation of bad customer service. The customer will have a feeling of disturbing and being too much. The sale will be lost but beyond that, it is the reputation of the company that will suffer.
Customer service function
Customer service is used in companies as a technique to establish a good relationship with the customer. The intention is to keep the customer satisfied so that he comes back for his purchases. But beyond the financial aspect, it is the relationship of trust that matters most. This is the reputation that the company will forge over time. And this reputation will be the basis of its development.
Effects
Customers do not want to continue buying goods from a company that has poor customer service. This is the beginning of the end when customers do not find a pleasant shopping experience. To buy a scooter is nice, fun and not complicated. It must have the same effects for the company !!
Bad customer service is something that can be corrected by Training, Behavior and Commitment.
Footbike's commitment
Footbike's Commitment is to promote and ensure the well-being of Scooter and Bike. The Footbike Commitment is also the respect of the needs and requirements of the user for products and services.
Jeff Théberge